What is Good Old-Fashioned Customer Service?

As this calendar year quickly heads to an end, we at Heart Technologies are focusing on the many things we have to be thankful for this month. Throughout the month, we’ll be acknowledging some of the things we hold near and dear to our hearts, and one of those things is our commitment to good old-fashioned customer service. What is good old-fashioned customer service? We’ve asked ourselves that time and time again. It’s something we’re constantly questioning because, despite the name, it is always changing.

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The idea of good old-fashioned customer service is simple. Think of Cheers. It was a place that felt like home; a place where everyone knew your name and was always glad you came. That’s how Heart strives to be for its customers. We want to be more than a third-party source for your business: We want to be your business partner.

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When you call Heart Technologies, you are greeted on the other line by a live person. When you walk into one of our branches, a person will welcome you in and assist you in any way you can. If your having any questions about your service or devices, your questions will be answered by one of our experts, and if necessary, our experienced technicians will come to your office and find the best solution possible. If you’re in need of new devices or parts, our customer support team is there to help you every step of the way.

customer service support We believe in the value of having honest, personal relationships with our clients. Every customer has an account manager. He or she is extremely knowledgeable of our services and offerings, and they act as your main point of contact  to Heart. Based upon your needs, he or she can inform you of what Heart services could be beneficial for you. Once there is a tentative plan, you’ll meet with your account manager and other relevant Heart employees, such as managers, consultants, or technicians, to find the perfect fit for your needs, give an estimated quote, and answer additional questions. If things need to be set up, programmed, or if your employees need training on the equipment, our software engineers are there to walk you through the steps easily and at a pace that works for you.  If we cannot provide your company with what you need, we’ll give suggestions of whom to contact.

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Our customers value our level of detail and personalized attention. In fact, we find that one of the biggest ways new customers hear about us is through recommendations from other customers, one of the highest compliments we can receive. We love receiving feedback from our customers about the great service they received either remotely or on site. Providing good old-fashioned customer service is not always easy, but being able to provide our customers with the best care possible and hearing the positive feedback as a result makes all the extra effort worth it entirely. If you are in need of any of our services and are looking for a company that will focus on you, Heart Technologies should be your first choice. Check out our services here, and give us a call at 877.494.3278.

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