What Business Phone System Is Best For You?

Every business needs a phone system. Is your business using the best phone system for your needs? You owe it to yourself to find out! Check out our quiz for your recommendation:

NOTE: This quiz is a generalization, based upon what you said best describes your business. The best solution for your needs can only be guaranteed through a discovery with Heart’s trained specialists.

Now that you’ve got a selection picked out for you, let’s dive in to the details. You can’t feel comfortable in your decision unless you are fully informed, and we can’t serve your business phone system needs to your needs if you are not completely satisfied in your selection.


Business Phone Systems – LandlineLandlines are the same phone systems you grew up with in your home, but amped up to work for business. Because it is a traditional means of phone communications, there is a low learning curve, making it simple to use for any employee. Copper wiring provides reliability, but it can also mean more routine maintenance and updates necessary to keep the system up and running.

Pros: Reliable service, well-established, trusted, easy to use.

Cons: Can be costly, require maintenance and routine updates.


Business Phone Systems – VirtualIf your employees travel often or work from home, a virtual solution may be the best fit for you. Virtual phone systems act as an extensive call-forwarding solution. Callers dial a number, and they are redirected to the employee’s device of choice–a mobile phone, a home landline, or the phone in his or her hotel room.  Virtual systems provide a ton of features, like automated receptionists and online faxing, that smartphones may otherwise not be able to do. That being said, these are not full-fledged phone systems, meaning that use of this service may have costs for the employee as well as the employer.

Pros: Ideal for remote workers, feature availability, easy to use.

Cons: Uses up mobile or home phone minutes as well as cost for virtual phone system.

Self-Hosted VoIP

Business Phone Systems – Self-HostedThese systems use Internet connection as opposed to traditional wiring to give employees communications services on their work phone, smartphone, tablet, and other devices. A self-hosted phone system is located onsite and maintained by the company. The business buys and owns the equipment and is responsible for its upkeep and setup. This system allows for circuit switching within an organization’s phone system.

Pros: Always in control of your system, own all equipment, customizable.

Cons: Must be organized and have technical knowledge for routine check-ups/tweaks/fixes, higher upfront cost.

Cloud VoIP

Business Phone Systems – CloudSigning up with a cloud phone service gives all the work to your phone provider. They supply you with phones, numbers, calling systems, features, etc., and you pay a monthly fee. If updates, repairs, or replacements are necessary, your provider will take care of it.

Pros: Always in control of your system, own all equipment.

Cons: Must be organized and have technical knowledge for routine check-ups/tweaks/fixes, higher upfront cost.

If you’re in need of telephony services, Heart can help! We’re here for any questions you have, and we can’t wait to sit down and discuss your business goals with you. Check out our communication services, and then give us a call at 309.427.7000 to set up your discover session today.