Voicemail: To Save or Not to Save

voicemailLately, I’ve been coming across a lot of debate about telecommunications, and more specifically, voicemail. First, there was this article from Information Age. In the end, Ben Rossi says that voicemail is no longer a necessity in the business world. Being that I work for a business technology company, this sparked my interest.

I have also started listening to a podcast called “Note to Self” from WNYC. Host Manoush Zomorodi talks about technology in our world in each weekly episode. I find her insightful and interesting, and if you’re interested in tech news but aren’t super tech-savvy, I recommend this podcast. Anyways, I recently came across an episode called, “Seriously, Listen to Your Voicemail.” It’s a little over ten minutes long, but it’s definitely worth the listen. I’ve attached it below:

In it, Leslie Horn from Gizmodo talks about her relationship with voicemail and the positive effect it has on her life, even if just for nostalgic purposes.

There’s a lot of truth to both sides. Our world and the way we communicate with one another has greatly shifted digitally. Ask any Millennial to contact a client, and he or she will most likely opt for email. Ask them to make phone calls, and they just might squirm.

There’s a lot of good that voicemail can do, though. Connecting by actually talking can sometimes get things done a lot faster. In my personal experience as Heart’s Marketing Coordinator, it can be easier to get a hold of people on the phone rather than shooting emails back and forth.

Phone conversations also give you the opportunity to get a feel for a new contact. If I use all caps in an email, it could come off as though I am being mean or yelling. That “yelling” could actually be excitement, though, which I can reflect in my tone of voice via phone call or voice message. Without being able to actually hear the words coming from my mouth, though, a new contact–maybe even a current contact–would not know that.

Something I hear people complaining about is a lack of variety at work. For many people, you are doing the same tasks each day you come into the office. One of those is most likely reading emails. Now what if instead of reading each message with the same monotonous voice in your head, you were able to listen to someone reading that same message to you with personality and life? That’s essentially what voicemail is, and even receiving one message can shake up your routine.

Because we live in a digital age, voicemail can do digital things, too. For example, you can forward an email to a coworker. You can also forward a voice message to a fellow employee with a customized message from you to introduce the voicemail, just as you would before a forwarded email. You can also dial back just as easily as you can hit “reply” on an email.

There’s a reason that “old fashioned” stays around so long: it works.

At Heart, our vision statement is “Innovative technology solutions backed by good old-fashioned customer service.” We have stuck to this business model because we find that our customers value personal, hands-on experiences. We’re betting that your clients value that, as well. As convenient as it may be to shoot someone an email, there’s just something a bit more personal about picking up the phone, dialing their number, and giving them a call. “Old-fashioned” doesn’t have to be dialed-back and antiquated; it can be innovative and exciting. That’s what we strive to do, because there’s a reason that “old-fashioned” stays around for so long: it works.

If you should take anything away from today’s discussion, it’s this: technology changes, but what is good will always remain constant. Feeling appreciated is good, and by keeping technology that does so, like voicemail, and continually updating and advancing its capabilities, we can improve our quality of service and our quality of life.