Heart Technologies, Inc. seeks a Network Technician for a technical position within our networking, telephony and security technologies organization.
SUMMARY
Under general supervision - identify, troubleshoot and resolve problems encountered by clients utilizing various servers, desktop systems, Internet and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to clients regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures; and perform related work as required.
Essential duties and responsibilities include the following. Other duties as assigned.:
- Identifies, troubleshoots and resolves hardware, software, and network related problems encountered by end-users of the network, the Internet, PCs, Macintoshes, and new computer technology.
- Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
- Trains end-users on the use and features of the various operating systems and applications on the various platforms.
- Performs primary network system administration on network servers as needed.
- Installs, certifies and troubleshoots campus and remote-campus network infrastructure, including a wide variety of local area network equipment and software.
- Installs Microsoft products including servers, client workstations, and applications.
- Installs and troubleshoots VMware installations.
- Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
- Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
- Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
- Writes scripts and batch files as needed to enhance the function of the operating system.
- Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
- Works with end-users on project based work.
It is the policy of Heart Technologies, Inc. to provide equal opportunity in employment for all qualified persons and to prohibit discrimination in employment on the basis of race, creed, color, sex, age, national origin, religion, disability or veteran status.
If you are interested in applying for this position, please do so by submitting your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
